Customer experience (CX) is a key aspect to the innovativeness of an organization. Particularly, in knowledge-intensive business service...

Despite every HR professional’s attempts at making the workplace amenable to all employees, such that they perform at a high level,...

Service design may be misunderstood and undervalued as simply being a designing of services, involving trial and error. Moving a...

In a previous blog post, I discussed the 10 elements of an innovative culture. In that post, I described the ideal qualities of an...

Every company, not just innovative ones, build their cultural foundation positioned between the operational and entrepreneurial systems....

Top 5 things leaders can do to create a positive culture for innovation Create the innovation vision; motivate and inspire John C....